About
I'm a values led leader in strategy and design. My work sits at the intersection of storytelling, making sense of complexity, aligning people around what matters, and creating systems that endure.
I began in design when the iPhone was new and optimism was high. Over the years I've led transformations across consulting, product, and global organisations, founded The Outlook festival to reignite community, and coached leaders into their next chapter.
But what defines me isn't just the work I've done, it's the way I've chosen to lead. I believe in creating systems that endure, in aligning people around what matters, and in making sense of complexity through clear storytelling.
My approach is grounded in values, authenticity, and the belief that great leadership creates lasting impact.
Design as clarity
Design is often misread as a finishing layer. Drawing on two decades across technology, government, and professional services, this talk reframes it as the method for making sense of the unknown: clarity in ambiguity, direction through complexity, and confidence where none exists.
Manifesto
I wrote the original version of this in 2010 and have evolved it ever so slightly to represent the things that are important to me, and the things I want to live and breathe at home and at work.
- 01 It is a responsibility to create a better world.
- 02 Say what you mean, mean what you say.
- 03 The future is diversity.
- 04 Be present, genuine, grounded, consistent.
- 05 Love is for everyone, even at work.
On design
Design begins with words. There are no exceptions.
Design without research is speculation.
Design without feedback is art.
Designers are specialist practitioners, while, Design Thinking and HCD are generalist methods.
Perfect the details. There are no exceptions.
Design thrives on strong relationships and needs other disciplines to survive.
Leadership influences
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Reinventing organizations
Frederic Laloux
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The advantage
Patrick Lencioni
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5 dysfunctions of a team
Patrick Lencioni
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Really relating
David Jansen, Margaret Newman
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The hard thing about hard things
Ben Horowitz
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Radical candour
Kim Scott
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The discipline of teams
Jon Katzenbach, Douglas Smith
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Managing oneself
Peter F. Drucker
Design and strategy influences
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Frame innovation
Kees Dorst
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Don't make me think
Steve Krug
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When we build
Wilson Miner
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Playing to win
Roger Martin
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Competing against luck
Clayton Christensen
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Competitive strategy
Michael Porter
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Managing as designing
Richard Boland, Fred Collopy